Man And Van Kingston Vale Terms and Conditions
These Terms and Conditions set out the basis on which Man And Van Kingston Vale provides moving and transport services to customers in the United Kingdom. By making a booking, confirming an estimate, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before arranging any service. If anything in these terms is unclear, it should be raised before the booking is accepted, as once a service has been scheduled, the agreement will be treated as confirmed in line with the details supplied at the time of booking.
Throughout this document, references to we, us, and our mean Man And Van Kingston Vale, and references to you and your mean the customer making the booking or any person authorised to act on the customer’s behalf. These terms apply to all standard man and van services, removals support, item transport, loading and unloading assistance, and any related service agreed in writing or verbally at the time of booking. If any special requirement is agreed, it will apply only to that booking unless we confirm otherwise in writing.
Our service is provided on the understanding that all information given by the customer is accurate and complete. This includes addresses, access details, item descriptions, parking restrictions, time requirements, and any special handling needs. We rely on this information to plan vehicles, labour, and scheduling. If information is incomplete or incorrect, we may need to revise the price, change the vehicle, delay the job, or refuse part of the service where safe completion is not reasonably possible.
The booking process begins when you request a quotation or provisional appointment and provide the relevant service details. A quote may be based on the information supplied by you, a site visit, photographs, or other reasonable assessment methods. Quotes are usually valid for a limited period and may change if the scope of work changes before the service begins. A booking becomes confirmed only when we accept it and, where required, receive any deposit or advance payment. We may refuse or cancel a booking if we believe the service is unsafe, unlawful, impractical, or beyond the scope of our available resources.
When you book Man and Van Kingston Vale, you must ensure that a responsible person aged 18 or over is available to authorise access, confirm the items to be moved, and make decisions during the job if needed. You are responsible for arranging any permissions required for parking, loading, building access, lift use, or entry to restricted areas. If we incur delays because access has not been arranged, waiting time charges or additional service charges may apply. We are not responsible for missed deadlines caused by access issues, incorrect instructions, or last-minute changes not agreed by us.
We reserve the right to amend the booking where necessary to protect staff, property, and compliance with law. This may include changing the vehicle size, adding an extra team member, limiting the scope of handling, or rescheduling to another time if conditions prevent safe work. Any revised arrangement will be communicated as soon as reasonably possible. If a customer requests services that differ from the original booking, such changes are subject to availability and may result in a revised estimate. Acceptance of a booking does not guarantee that we will transport every item if an item is prohibited, unsafe, or outside the agreed service scope.
All prices will be stated in pounds sterling unless otherwise agreed. Charges may be based on hourly rates, fixed-price quotations, minimum call-out fees, mileage, vehicle size, labour, waiting time, or a combination of these. Where a quotation is described as estimated, it is not a fixed price and may increase if the work takes longer or becomes more complex due to circumstances outside our control. Examples include additional floors without lift access, heavy or awkward items, poor parking access, extra stops, delays in loading, or the need for more staff than originally planned.
Payment terms will be confirmed at the time of booking or before work begins. Unless otherwise agreed, payment is due on completion of the service and must be made by the methods accepted at that time. We may require a deposit, advance payment, or part-payment for larger or time-sensitive bookings. If a deposit is paid, it is used to reserve the vehicle, time, and labour for your job. Failure to pay any required deposit by the stated deadline may result in the booking being released without liability to us.
In the event of late payment, we may charge reasonable recovery costs, suspend further work, or refuse future bookings until the account is settled. If payment is made by bank transfer, it must clear in full before goods are released or the service is completed if we have stated that condition in advance. We do not accept responsibility for bank transfer delays, card processing issues caused by third-party providers, or charges applied by your financial institution. Any refund approved by us will be made to the original payment method where possible.
Cancellations must be made as early as possible. If you cancel before we have dispatched a vehicle or committed labour, any refund or charge will depend on the notice given and any non-recoverable costs already incurred. For bookings cancelled after the vehicle has been allocated, after staff have departed, or after work has begun, we may charge the full quoted amount or a reasonable proportion of it to cover time, travel, and administration. Where a deposit was taken, it may be retained in full or in part if the cancellation prevents us from recovering those costs.
If you need to rearrange your booking, we will try to accommodate a new date or time, but rescheduling is subject to availability. A rearranged booking may require a revised quotation, particularly where peak periods, vehicle requirements, or labour needs have changed. We may cancel or pause a booking if circumstances beyond our control make performance impossible or unsafe, including severe weather, road closures, accidents, mechanical breakdown, illness, or emergency events. In those cases, we will either reschedule the service or refund any relevant amount already paid for work not performed.
If you are not present at the agreed time and place, or if you fail to provide access, we may treat the booking as a late cancellation or a failed attendance. Waiting time may be charged from the agreed start time, and additional costs may apply if we must return at a later time. We recommend that customers remain available throughout the service or nominate an authorised representative who can make decisions and confirm arrangements without delay.
Liability is limited to losses directly caused by our proven negligence, breach of contract, or failure to exercise reasonable skill and care. We are not responsible for indirect, consequential, or financial losses such as missed appointments, loss of income, missed deadlines, or business interruption, except where liability cannot be excluded by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.
Customers must ensure that items are suitably packed, dismantled where necessary, and ready for transport unless we have specifically agreed to pack or dismantle them. We are not responsible for damage caused by inadequate packing, pre-existing defects, unstable furniture, hidden faults, or items that are already fragile, loose, or improperly secured. Any claim for damage must be reported promptly and supported by reasonable evidence. We may inspect the item, packaging, and circumstances of the incident before deciding whether the claim is valid.
Where our team carries items into or out of a property, you must tell us about any hidden hazards, including weak flooring, narrow staircases, loose steps, low ceilings, exposed wiring, water damage, vermin, or unsafe access routes. If you fail to warn us about a hazard and loss or damage occurs as a result, we will not be liable for the resulting consequences. Likewise, we are not responsible for damage arising from acts taken at your instruction where those instructions were reasonable on their face but later prove unsuitable due to information not disclosed to us.
Any item of exceptional value should be declared before the booking is accepted. This includes antiques, jewellery, cash, artwork, collectibles, confidential documents, and irreplaceable personal goods. We may refuse to handle certain valuables or may require special arrangements. Unless agreed in writing, we do not provide specialist insurance for items requiring dedicated transit conditions. Customers are encouraged to arrange appropriate cover where needed. Our standard responsibility does not extend to losses arising from defects in the item itself, manufacturer issues, or ordinary wear and tear.
Waste regulations are an important part of our service and apply whenever waste, unwanted goods, or disposal items are included in the job. We will only transport, collect, or dispose of waste in accordance with applicable UK laws, including rules relating to controlled waste, duty of care, and authorised disposal. You must not ask us to remove hazardous, clinical, illegal, corrosive, explosive, or contaminated materials unless this has been specifically agreed and lawfully arranged in advance. If prohibited waste is presented to us without notice, we may refuse collection and may charge for wasted attendance or time already spent on site.
The customer remains responsible for accurately describing waste items and for confirming whether they contain recyclable material, electrical goods, furniture, garden waste, construction debris, or mixed loads. If duty-of-care documentation, waste transfer notes, or similar records are needed, you agree to provide the information required and to cooperate in completing lawful paperwork where applicable. We may choose the lawful disposal route we consider appropriate for the waste accepted under the booking. Any illegal request to dispose of waste unlawfully, tip material without authority, or misdescribe the load will result in immediate refusal and may be reported to the relevant authority where required.
Customers must ensure that all goods and waste handed over to us are lawfully owned, authorised for transport, and not subject to seizure, dispute, or restriction. By instructing us to move items, you confirm that you have the right to do so and that the items do not infringe any law, regulation, or third-party right. We are entitled to rely on your instructions and declarations. If a third party later claims ownership or control of any item, you will be responsible for resolving the matter and for any costs or losses we incur as a result of being involved in the dispute.
If we are asked to store goods temporarily in the vehicle or at another agreed location, any storage is limited to the period and purpose expressly agreed for the booking. We do not operate as a long-term storage provider unless this is clearly stated in writing. Items left with us beyond the agreed period may incur additional charges and, after reasonable notice, may be dealt with in accordance with applicable law. We will take reasonable care of items in our possession, but the customer remains responsible for ensuring that nothing dangerous, illegal, or perishable is left unattended.
These terms may be updated from time to time to reflect changes in law, service structure, or operational practice. The version in force at the time your booking is accepted will normally apply to that booking unless a change is required by law. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force. No waiver of any term will be effective unless confirmed by us in writing, and any delay in enforcing a right does not prevent us from enforcing it later.
Nothing in these Terms and Conditions creates a partnership, employment relationship, or agency arrangement between us and the customer beyond the specific service agreed. Our drivers, movers, and subcontractors remain responsible for carrying out work in a professional manner, but they are not authorised to vary these terms unless we confirm the variation in writing. If a subcontractor is used, we remain the point responsible for the contractual arrangement unless otherwise agreed in writing at the time of booking. The customer may not assign or transfer the booking without our consent.
Any dispute should first be raised promptly so that both parties can review the facts and attempt a practical resolution. If a disagreement cannot be resolved informally, either party may pursue the matter through the courts of England and Wales, subject to any mandatory consumer rights or statutory dispute procedures that apply. These terms are governed by the laws of England and Wales, and any claim relating to the service, the booking, payment, cancellation, liability, or waste handling will be interpreted under those laws.
Governing law is therefore English law, and the parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives the customer the right to bring proceedings elsewhere. By using the service of Man and Van Kingston Vale, you acknowledge that you have read, understood, and accepted these Terms and Conditions in full and that your booking is made subject to them.