Man and Van Kingston Vale Privacy Policy

This Privacy Policy explains how Man and Van Kingston Vale collects, uses, stores and protects personal data relating to our customers and prospective customers in the Kingston Vale area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all services provided by Man and Van Kingston Vale to individuals and organisations in the Kingston Vale area.

Who this Privacy Policy applies to

This Privacy Policy applies to all Man and Van Kingston Vale customers, and anyone who contacts us to enquire about our services, request a quotation, make a booking, or otherwise interact with us in the Kingston Vale area. By engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

Types of personal data we collect

We collect and process personal data that is necessary to operate our man and van services and related customer support. The personal data we may collect includes:

Identification and contact details, such as your full name, postal address, pickup and delivery addresses, and any alternative contact person details you choose to provide.

Communication details, such as your preferred method of contact and the contents of communications you send to us, for example enquiries, feedback, or complaints.

Service and booking information, such as details of the move or transport job, property access information where relevant, dates and times of bookings, inventory notes, and instructions you provide regarding your items.

Payment and transaction information, such as payment confirmations, amounts, dates, and basic billing details. We do not store full payment card details if payments are processed through secure third party payment providers.

Technical and usage information, where applicable, such as basic information about how you interact with our website or online forms, including the date and time of visits and pages viewed. This may be collected through cookies or similar technologies where legally permitted.

How we collect personal data

We may collect your personal data through several methods, including:

When you contact us directly by telephone, online enquiry form, or other communication channels to request information or a quotation.

When you make a booking for our man and van services, either as a one off service or a series of services.

When you communicate with us before, during, or after the provision of services, for example to update booking details or provide feedback.

When we receive information from third parties in connection with a booking, for example if another individual books our services on your behalf and provides your details for contact or delivery purposes.

Lawful basis for processing your data

We process your personal data under one or more of the following lawful bases:

Contract: To take steps at your request before entering into a contract, and to perform a contract for man and van services. This includes processing bookings, managing moves, and communicating with you about your service.

Legal obligation: To comply with legal and regulatory requirements, such as record keeping, tax obligations, and responding to lawful requests from authorities.

Legitimate interests: To pursue our legitimate business interests, provided these are not overridden by your rights and interests. This may include improving our services, managing our business operations, preventing fraud, handling customer queries, and maintaining security.

Consent: Where required by law for certain activities, such as some types of marketing communications or optional cookies and similar technologies, we will rely on your consent. You can withdraw your consent at any time where we rely on it.

Purposes for which we use personal data

We may use your personal data for the following purposes:

To provide our man and van services in the Kingston Vale area, including arranging and carrying out moves and transport jobs, and coordinating logistics.

To provide quotations and respond to enquiries about our services.

To manage bookings, including confirming dates and times, updating instructions, and handling changes or cancellations.

To process payments and maintain accurate financial records.

To communicate with you regarding your service, respond to your questions, and resolve any issues or complaints.

To improve and develop our services, processes, and customer experience.

To comply with legal and regulatory obligations and to establish, exercise, or defend legal claims.

To send marketing communications about our services where this is permitted by law and where you have not objected. You may opt out of such communications at any time.

Data sharing and processors

We may share your personal data with selected third parties when necessary for the purposes described in this Privacy Policy. These third parties may act as data processors, processing personal data on our behalf and under our instructions.

Examples of third party processors may include:

Payment processing providers that handle card transactions or other forms of electronic payment on our behalf.

IT service providers that supply hosting, maintenance, or support for our systems and data storage.

Communication service providers that facilitate the sending of service related communications or necessary operational messages.

We require all such processors to implement appropriate technical and organisational measures to protect personal data and to process it only in accordance with our instructions and applicable data protection law. We do not sell your personal data to third parties.

Data retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, and to meet legal, accounting, or reporting requirements.

In general, we retain booking and transaction records, including related personal data, for a period that allows us to respond to any queries, address potential disputes, and comply with tax and legal obligations. After the relevant retention period expires, we will securely delete or anonymise your personal data so that it can no longer be associated with you.

The specific retention period may vary depending on the nature of the data and the context in which it was provided. We regularly review our retention periods and ensure that personal data is not kept for longer than necessary.

International data transfers

Where we engage service providers that are located outside the United Kingdom or the European Economic Area, or that store data in such locations, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include using standard contractual clauses or relying on other appropriate safeguards, in accordance with data protection law.

How we protect your data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, secure storage, and regular review of our systems and procedures.

While we work to protect the security of your personal data, no system can be guaranteed to be completely secure. We encourage you to take appropriate steps to protect your own information when communicating with us and when providing details relevant to your booking.

Your data protection rights

Under data protection law, you have certain rights in relation to your personal data. These rights may be subject to conditions and legal exemptions, but generally include the following:

Right of access: You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, together with certain information about how we use it.

Right to rectification: You have the right to request correction of inaccurate personal data and completion of incomplete data that we hold about you.

Right to erasure: In certain circumstances, you may have the right to request that we delete or remove your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction: You may have the right to request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to its processing.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing purposes. We will stop processing your data unless we have compelling legitimate grounds that override your interests or where processing is required for legal claims.

Right to data portability: Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to transmit it to another controller.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before it was withdrawn.

Exercising your rights and complaints

If you wish to exercise any of your data protection rights, or if you have questions about how we handle your personal data, you can contact us using the usual contact details you use to reach Man and Van Kingston Vale. We may need to verify your identity before responding to your request to ensure your data is protected.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We would, however, welcome the opportunity to address your concerns directly in the first instance.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any updates will be made available through our usual customer information channels and will apply from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.



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The all-inclusive man and van Kingston Vale service at an exclusive price

Moving in SW15? We give best services for the best value. If you have any relocation tasks to undertake, with the man and van we supply – and all the related services – your moving will go without a hitch. Starting with route-planning and preparation, right through to settling your items in, we can take care of everything. Our service is backed-up by insurance, guarantees of service and constant customer help and communication. Call to discuss what you need, and leave it to us. Forget the rest – hire the best man and van Kingston Vale!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Kingston Vale Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 212 Upper Richmond Rd
Postal code: SW15 6TD
City: London
Country: United Kingdom

Latitude: 51.4611790 Longitude: -0.2177970
E-mail:
[email protected]

Web:
Description: Our expert man and van team can provide you with everything you need for a smooth move in Kingston Vale, SW15. Contact us today!
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