Man and Van Kingston Vale Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Kingston Vale provides domestic and commercial removal and transport services. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions:

Client means the person, firm, or company who requests the services and is responsible for payment.
Services means any man and van, removal, loading, unloading, packing, transportation, delivery, or related services provided by Man and Van Kingston Vale.
Vehicle means any van, lorry, or other transport used to carry out the services.
Goods means any items, effects, furniture, equipment, or belongings handled or transported by us on your behalf.
Waste means items that are to be discarded, recycled, or disposed of and which fall under waste regulations.

2. Scope of Services

Man and Van Kingston Vale provides man and van services, including local removals, item collection and delivery, and related transport services within its service area and to other destinations as agreed. The exact scope of work for each job will be set out during the booking process and confirmed prior to the date of service.

We reserve the right to refuse to handle or transport any items that are unsafe, illegal, excessively heavy, improperly packed, or otherwise unsuitable for carriage. This includes but is not limited to hazardous materials, flammable substances, illegal items, live animals, and perishable food that is not suitably packed.

3. Booking Process

Bookings may be made by the Client through our designated booking channels. At the time of booking, you must provide full and accurate information, including:

Full collection and delivery addresses.
Description and approximate volume or list of goods to be moved.
Information about access, including floor levels, lifts, parking restrictions, and any known obstacles.
Preferred date and time window for the services.
Any special requirements, such as additional labour, packing assistance, or dismantling and reassembly of furniture.

Your booking is considered provisional until it has been confirmed by us. We may issue a written or verbal confirmation setting out the agreed date, time estimate, vehicle type, number of porters, and pricing. It is your responsibility to check the details of the confirmation and notify us promptly of any errors or omissions.

We may request a deposit or advance payment to secure your booking. Where a deposit is required, the booking will not be secured until the deposit has been received in full.

4. Pricing and Quotations

Services may be charged on an hourly rate, fixed price, or a combination of both, as agreed at the time of booking. Any quotation or indicative price provided prior to inspection relies on the information you supply. If that information is incomplete or inaccurate, or if the circumstances on the day are materially different from those described, we reserve the right to adjust the price accordingly.

Prices may take into account:

The size of the vehicle and number of porters required.
The estimated duration of the work.
The distance between collection and delivery locations.
Access conditions, such as stairs, limited parking, or long carries.
Special handling requirements, such as heavy, fragile, or awkward items.
Any additional services, including packing, dismantling, or extra drop-off addresses.

Unless expressly stated otherwise, our prices do not include tolls, congestion or clean air zone charges, parking fees or fines, ferry crossings, customs fees, or additional third-party charges. These will be added to your final bill if applicable.

5. Payments

Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing:

Payment is due on completion of the services on the day of the move.
We may require part or full payment in advance for certain bookings, including long-distance moves, high-value jobs, or work scheduled during peak periods.
We accept the payment methods notified to you at the time of booking.

If payment is not made when due, we reserve the right to apply reasonable interest and administrative charges for late payment. We may also withhold delivery of goods until payment is made in full. If payment remains outstanding, we may exercise a lien over the goods and, after giving reasonable notice, sell or dispose of them to recover our costs.

6. Client Responsibilities

The Client is responsible for:

Ensuring that either the Client or an authorised representative is present at the collection and delivery addresses throughout the service, to direct our team and sign any relevant paperwork.
Arranging suitable parking and any permissions or permits required for our vehicle at both collection and delivery addresses. Any fines or penalties incurred due to incorrect instructions, unavailable parking, or illegal parking requested by the Client may be charged to the Client.
Ensuring that all goods are packed securely, unless packing services have been agreed.
Labeling boxes clearly, particularly those containing fragile items, and indicating any items requiring special handling.
Disconnecting, defrosting, and emptying fridges, freezers, and appliances prior to the move, unless otherwise agreed.
Removing or securing any fixtures, fittings, and wall-mounted items which are to be moved.

You must not leave keys, documents, money, jewellery, or other valuable small items in drawers, cupboards, bags, or containers that are to be moved. We recommend that such items are kept with you at all times.

7. Cancellations and Amendments

You may cancel or amend your booking by notifying us through the same channel you used to make the booking or by another channel we have specifically agreed with you. Cancellation and amendment charges may apply depending on the notice given.

As a guideline, where no separate written agreement applies:

If you cancel more than 48 hours before the scheduled start time, no cancellation fee will normally be charged.
If you cancel within 24 to 48 hours of the scheduled start time, we may charge up to 50 percent of the quoted price.
If you cancel within 24 hours of the scheduled start time or fail to be available when our team arrives, we may charge up to 100 percent of the quoted price.

If you request significant changes to the booking, such as date, time, addresses, or the volume of goods, this will be subject to our availability and may result in a revised quotation. We are not obligated to accommodate changes if we have no capacity to do so.

We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, such as severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases we will attempt to notify you as soon as reasonably practicable and either rearrange the service or, if rearrangement is not possible, issue a refund of any amounts paid for services not provided. We will not be liable for consequential losses arising from such cancellation or postponement.

8. Access and Health and Safety

You must ensure that safe and reasonable access is available at both collection and delivery addresses, including clear pathways, adequate lighting, and safe stairways. If our team considers that access is unsafe or that the work would put people or property at unacceptable risk, we may refuse to carry out part or all of the services until the issue is resolved.

Additional charges may apply if we encounter unexpected difficulties with access, such as long carries from the property to the vehicle, use of additional equipment, or splitting loads into smaller trips due to restricted access.

9. Liability for Loss or Damage

We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations below.

We will not be liable for:

Loss or damage arising from your failure to pack items safely where you have packed them yourself.
Loss or damage resulting from inherent defects, natural deterioration, or instability in the goods being moved.
Damage to goods where we have followed your specific instructions against our advice.
Loss of items that were not declared, were left unattended, or were not handed to us for loading.
Damage to premises caused by the movement of items where such damage could not reasonably be avoided, for example narrow stairways or tight corners, unless caused by our negligence.

If damage to goods occurs due to our negligence, we may choose to repair the item, replace it, or pay reasonable compensation based on the current market value, not the replacement value as new. You must notify us in writing of any loss or damage as soon as reasonably possible and in any event within seven days of completion of the services, providing full details and any supporting evidence.

We shall not be liable for any indirect or consequential loss, including loss of profits, loss of income, inconvenience, or loss of enjoyment, arising out of or in connection with the services.

10. Excluded and Restricted Items

You must not submit for removal or transport any items that are prohibited or restricted by law, or any items which may cause harm or damage, including but not limited to explosives, firearms, ammunition, toxic substances, gas bottles, fuel, chemicals, or biological materials.

If such items are found among your goods without our prior consent, we may remove, destroy, or otherwise deal with them at our discretion, and you will be responsible for any resulting loss, damage, or legal costs.

11. Waste and Disposal Regulations

Man and Van Kingston Vale is a removal and transport service and does not operate as a general rubbish clearance or waste management company unless this has been specifically agreed. Any disposal of waste items must comply with applicable waste and environmental regulations.

Where we agree to remove items for disposal:

You confirm that you are the owner of those items or have the owner's permission to dispose of them.
We will determine the appropriate method of disposal, which may include reuse, recycling, or transfer to an authorised facility.
Additional charges may apply for disposal fees, handling, and transport time.

We will not collect or dispose of hazardous or regulated waste, including chemicals, asbestos, medical waste, or similar materials. It is your responsibility to arrange for such waste to be handled by licensed specialists in accordance with the law.

12. Delays and Waiting Time

While we aim to arrive and complete work at the agreed times, all arrival and delivery times are estimates and may be affected by traffic, weather, or other factors beyond our control. We will not be liable for losses arising from delays that we could not reasonably avoid.

If our team is kept waiting at your request, or due to circumstances within your control, we may charge for waiting time at our standard hourly rates. This includes, for example, waiting for keys, waiting for access to the property, or delays in loading caused by your preparations not being complete.

13. Insurance

We maintain insurance cover appropriate to our business activities. Our insurance does not replace your own contents or business insurance. You are responsible for ensuring that you have adequate cover for your goods during the move, particularly for high-value or fragile items. Details of any cover provided by us and relevant limits may be supplied on request.

14. Complaints

If you are dissatisfied with any aspect of the services, you should raise your concerns with the team on the day, so that they have an opportunity to address the issue immediately where possible. If the matter is not resolved, you should submit a written complaint as soon as reasonably possible, setting out full details of your concerns.

We will investigate your complaint and respond within a reasonable timeframe. Cooperation from you, including the provision of evidence such as photographs or inventory lists, may be required to allow us to assess your complaint fairly.

15. Data Protection and Privacy

We will collect and process personal information about you to manage your booking, deliver the services, take payment, and handle any queries or complaints. We will take reasonable steps to keep your information secure and will only retain it for as long as necessary for these purposes or as required by law.

Your information may be shared with our staff, contractors, or insurers where necessary to fulfil the contract or protect our legitimate interests. We will not sell your personal data to third parties.

16. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your contract. Any changes agreed specifically with you in writing will take precedence over these standard terms to the extent of any inconsistency.

17. Severability

If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any rights you may have as a consumer to bring proceedings in your local court.

By confirming your booking or allowing the services to commence, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.



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The all-inclusive man and van Kingston Vale service at an exclusive price

Moving in SW15? We give best services for the best value. If you have any relocation tasks to undertake, with the man and van we supply – and all the related services – your moving will go without a hitch. Starting with route-planning and preparation, right through to settling your items in, we can take care of everything. Our service is backed-up by insurance, guarantees of service and constant customer help and communication. Call to discuss what you need, and leave it to us. Forget the rest – hire the best man and van Kingston Vale!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Kingston Vale Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 212 Upper Richmond Rd
Postal code: SW15 6TD
City: London
Country: United Kingdom

Latitude: 51.4611790 Longitude: -0.2177970
E-mail:
[email protected]

Web:
Description: Our expert man and van team can provide you with everything you need for a smooth move in Kingston Vale, SW15. Contact us today!
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